# Lost or Stolen Card Guide ### Lost or Stolen Card Guide If your card is lost or stolen, take the following actions immediately to protect your funds. *** ### Card Blocking The PayProtocol system may automatically block your card if it detects unusual or suspicious activity. You can check your card status and unblock it directly via the PayProtocol App. > ℹ️ Card status updates are reflected in real time. *** ### Card Theft Since PayProtocol cards are virtual, physical theft is not possible. However, if the **private key** linked to your **PayProtocol NFT** is compromised, your card may be misused. **Action Steps:** * Immediately transfer all your assets and NFTs to a secure blockchain address. > ⚠️ If your private key is compromised, both your NFT and the associated card could be at risk. > > 💡 Never share your private key with anyone. *** ### Card Data Breach If you suspect that your card information has been compromised, you should immediately **deactivate (lock)** your card via the PayProtocol App. * After deactivating or reactivating your card, you must wait 24 hours before making further changes. * You can change the status again the following day. After deactivation,\ **you must send an email to the PayProtocol support team to request a card renewal.** > ⚠️ If a data breach is suspected, promptly lock your card and apply for renewal to prevent further damage. *** ### Card Issuer Information The PayProtocol MasterCard debit card is issued under the following conditions: * **Issuer:** SR Saphirstein AG (Switzerland) * **BIN Number:** 5481 0849 > ℹ️ **BIN (Bank Identification Number)** refers to the first 8 digits of the card number, used to identify the issuing bank. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://card.payprotocol.io/security-and-card-management/lost-or-stolen-card-guide.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.