Troubleshooting Wallet Linking
Troubleshooting Wallet Linking
If you're having trouble adding your PayProtocol Card to a mobile wallet (Apple/Google/Samsung Pay), try the following solutions:
🔧 Common Fixes
Ensure your device’s region and language match the wallet service.
Make sure your PayProtocol Card is active and not frozen.
Restart your phone and try again.
Update both the wallet app and the PayProtocol app.
🔐 Security Verification
During online purchases, you may need to provide a one-time password (OTP) sent to your registered email (3D Secure verification).
If your card was blocked due to suspicious activity, you'll need to unblock it through the app.
Note that block/unblock actions may lock further status changes for 24 hours.
📞 Still Not Working?
Contact customer support through the PayProtocol app.
Provide:
Phone model and OS version
Screenshot of the error
Your card’s last 4 digits (never share full number)
🛡️ Linking usually takes just a few seconds — persistent issues can often be fixed by reinstalling or updating apps.
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