Troubleshooting Wallet Linking

Troubleshooting Wallet Linking

If you're having trouble adding your PayProtocol Card to a mobile wallet (Apple/Google/Samsung Pay), try the following solutions:

🔧 Common Fixes

  • Ensure your device’s region and language match the wallet service.

  • Make sure your PayProtocol Card is active and not frozen.

  • Restart your phone and try again.

  • Update both the wallet app and the PayProtocol app.

🔐 Security Verification

  • During online purchases, you may need to provide a one-time password (OTP) sent to your registered email (3D Secure verification).

  • If your card was blocked due to suspicious activity, you'll need to unblock it through the app.

  • Note that block/unblock actions may lock further status changes for 24 hours.

📞 Still Not Working?

  • Contact customer support through the PayProtocol app.

  • Provide:

    • Phone model and OS version

    • Screenshot of the error

    • Your card’s last 4 digits (never share full number)

🛡️ Linking usually takes just a few seconds — persistent issues can often be fixed by reinstalling or updating apps.

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